To ensure appointments are managed effectively and to accommodate other clients, the following cancellation and rescheduling policy applies to all virtual appointments:

Rescheduling: If you need to reschedule your virtual appointment, you must notify us by email at least 48 hours before your scheduled appointment time. Rescheduling requests received with less than 48 hours’ notice may be subject to our cancellation policy.

Cancellation: If you need to cancel your virtual appointment altogether, you must notify us by email at least 72 hours before your scheduled appointment time.

Failure to Attend: If you fail to attend your scheduled virtual appointment without providing the required notice, the appointment will be considered a no-show. No refunds will be issued for missed appointments or appointments cancelled with insufficient notice.